Privacy Policy

We collect information you provide directly to us, information generated automatically when you use our services, and information we receive from the integrations you or your dealership authorize.

• Information you submit through our website, forms, and onboarding flow.
• Messages exchanged between Dealers, Customers, and the Lucy AI assistant across supported channels.
• Account, billing, and administrative data required to operate the platform.
• Technical data such as IP address, device type, browser, timestamps, and error logs.

Personal information may include your name, business email address, mobile phone number, dealership role, mailing address, and any information you choose to include in messages, notes, or support requests. We collect personal information only for legitimate business purposes and only to the extent necessary to deliver our services.

When a dealership onboards with Intelegi, we collect information about the business, including legal name, DBA, physical address, phone numbers, DMS or CRM in use, inventory feeds, staff contact details, and integration credentials required to operate Intelegi on the dealership’s behalf. Dealer data is scoped to the dealership that owns it and is not shared across unrelated dealerships.

When a Customer contacts a dealership through a channel where Lucy is active (website chat, SMS, email, social messaging, or other supported channels), we collect the content of the inquiry along with metadata such as the vehicle of interest, source channel, timestamps, and any responses generated or approved by the dealership.

Vehicle inquiry information is used to help the dealership respond to the Customer, book appointments, and provide follow-up communications the Customer has requested.

When you provide your mobile phone number and check the SMS consent box on an Intelegi form or on a Dealer’s website powered by Intelegi, you are opting in to receive conversational SMS messages related to your vehicle inquiry, appointments, financing updates, customer support, and follow-up communication.

• Message frequency varies depending on customer interaction.
• Message and data rates may apply.
• Reply STOP to unsubscribe at any time.
• Reply HELP for assistance.

Consent to receive SMS is not a condition of purchasing any vehicle, service, or product. You may withdraw consent at any time by replying STOP or by contacting the dealership you are communicating with.

We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and secure our services. You can control cookies through your browser settings. Disabling certain cookies may limit features of the platform.

We use privacy-respecting analytics to understand how our website and platform are used, diagnose issues, and improve reliability. Analytics data is aggregated and does not include the content of Customer SMS messages.

We retain personal information for as long as necessary to provide the services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type. Message history and conversation records are retained for the duration of the dealership’s active account and for a reasonable period thereafter for audit, compliance, and dispute-resolution purposes.

You may request deletion of personal information subject to the limitations described in the “Customer Rights” section below.

Intelegi uses administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These safeguards include encryption in transit, access controls, role-based permissions, dealer-level data isolation, audit logging, and regular review of our security posture. No method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, or port your data, and the right to object to or restrict certain processing. To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

You have the right at any time to withdraw SMS consent by replying STOP or by contacting the dealership you are communicating with.

For privacy questions, data-subject requests, or SMS-related inquiries, contact:

• Email: privacy@intelegi.com
• Support: support@intelegi.com
• Sales: sales@intelegi.com
• Phone: 801-420-1063

See our Terms & Conditions, SMS Policy, and SMS Consent pages for related information.

Intelegi is a software platform owned and operated by SR Prime Auto LLC. “Lucy” is the AI assistant available within the Intelegi platform. All references to “Intelegi,” “we,” “our,” or “us” in our policies and on this website refer to services provided by SR Prime Auto LLC under the Intelegi brand.